How Spotnana uses support insights in its VoC program

​Join us for an exclusive webinar where we explore the role of support ticket insights in enhancing your Voice-of-Customer (VoC) program! Led by Jason Viglione, the Manager of Technical Support at Spotnana, a renowned travel-as-a-service platform, this session will pull back the curtain on how to effectively leverage support tickets.

​In this webinar, we'll delve into Spotnana's innovative utilization of DevRev for support and the integration of support ticket insights into its VoC program. Jason will shed light on:

• ​How Spotnana leverages DevRev to streamline support processes.

• ​How Spotnana strategically integrates support ticket insights to drive its VoC program.

• ​The significance of democratizing customer support data across the organization, bridging gaps between support, customer success, and product teams.

​Embracing a Voice of Customer mindset is pivotal for fostering customer success and support data holds the key to unlocking these invaluable insights. Jason will also touch upon:

• ​The advantages of integrating support data into your VoC program.

• ​Strategies for extracting actionable feedback to empower success, sales, and product teams.

• ​Moving beyond conventional survey results to gain deeper insights into customer satisfaction.

​Don't miss this opportunity to revolutionize your VoC approach and elevate your organization's customer-centricity! Reserve your spot now and embark on a journey towards unlocking the full potential of your support ticket data.