Do You Know What Your AI Agent Is Doing? Real-Time Observability for Production Voice AI

​Your AI agent is live. Do you actually know what it's doing on every call? With human agents, even the best QA programs could only sample a fraction of calls. With AI agents, you can see every single one, in real time.

​Customer expectations for AI have never been higher. People want interactions that feel natural, human, and helpful. Delivering that experience takes more than an AI agent that just follows its prompt: your team needs detailed, real-time observability into every interaction.

​Join a member of Regals product team and a Regal Forward Deployed Engineer for a look inside the Regal Observability Dashboard, including real examples of catching and fixing issues.

​You'll leave with:

• ​The metrics that matter for production AI agents: hallucination rate, guardrail breach rate, robotic language, and more

• ​A repeatable loop for catching issues, shipping fixes, and proving the improvement to stakeholders

• ​How to make decisions with evidence instead of instinct

• ​Real stories from the field