WoCS x Miro: Leading the Future of Customer Experience
Balancing Customer Expectations, AI and the Human Advantage
Join us on Thursday, 27 August 2026 for an evening that gets honest about what exceptional customer experience leadership actually looks like - and what it takes to stay irreplaceably human as AI reshapes the function.
This collaboration between Women of Customer Success (WoCS) and Miro brings together a line up of incredible speakers - for a candid customer fireside chat on what separates great CSMs from the rest, followed by a panel discussion on leadership, transformation, and customer-centricity.
What We'll Cover
Fireside Chat: Leadership, Transformation, and Customer-Centricity
What genuinely differentiates a strategic technology partner — from a customer who works with many vendors
What vendors most commonly misunderstand about customer priorities
What "customer success" actually looks like from the other side of the table
The fastest way to lose — and rebuild — a customer's trust
Panel Discussion: Building & Leading the Next Generation of Customer Experience
What it takes to lead a CS function through genuine transformation — not just rebranding the same motions
How to balance automation with empathy at scale
Where AI makes CS better, and where it risks making it feel more transactional
The skills that become more valuable as AI takes over the data work
What the CS leader of 2030 looks like — and how to start building that career now
Who Is This Event For?
CS Leaders & Managers thinking about how to lead transformation while staying genuinely customer centric
CSMs and Account Managers who want to stand out as a true partner, not just another vendor
Post-sales professionals across adoption, retention, and growth who want to understand what great looks like from the customer's perspective
Women transitioning into CS who want a clear picture of where the function is heading
What Will You Gain?
A genuine customer perspective on what makes a CSM irreplaceable
Honest takes from CS leaders on what transformation actually requires
Clarity on where human judgment still wins — and how to develop it
Connection with CS leaders and peers who are navigating the same shifts
Agenda
6:00 PM: Arrival & Networking (nibbles, wine & soft drinks)
6:30 PM: Fireside Chat: Leadership, Transformation, and Customer-Centricity
7:00 PM: Panel Discussion: Building & Leading the Next Generation of Customer Experience
7:40 PM: Networking
Event Logistics
🍷 Drinks & Snacks? Yes — nibbles, wine, and soft drinks provided
📍 Venue: Miro Office – Level 1, 66 King St, Sydney NSW 2000
🎟️ Cost: $15 per head
👥 Spots are limited — register early to secure your place
About Women of Customer Success
We are the leading community for the best and brightest women in post-sales roles and leadership. Our mission is to connect, educate, and empower women to thrive in their careers and lead the way forward. With over 10 chapters worldwide — including Sydney — we are cultivating the next generation of women shaping the future of customer experience.
✨ Join the online community and register for our newsletter: womenofcustomersuccess.com/join
✨ Follow us on LinkedIn: Women of Customer Success
✨ Follow us on Instagram: @womenofcs
Hosted in partnership with Miro