WoCS X Canva: The Post-Sales Success Lab London
A half-day Lab with Canva on what the CS job becomes once AI does the routine.
A QBR that took twelve hours now takes one. The signals surface before we spot them. And the lines between CS, Account Management and Rev Ops are blurring fast - same data, same goals, different job titles.
So what's actually left of the job? And what does it take to be great at it now?
We're spending an afternoon at Canva finding out. Three acts: real demos you can apply to your own work, a frank panel on the skills that matter now, and a hands-on lab where you leave with a playbook you've actually built.
Act 1 · Show & Tell (60 min)
Three operators, 15 minutes each. One automation they're genuinely using, a live demo, and Q&A. No slideware, no roadmaps - just what's working in their day job right now. You'll leave with two or three things to try on Monday.
Act 2 · The Panel (45 min)
"What skills do we need in post-sales now that AI has automated so much of the job?"
Keeping the critical-thinking muscle sharp. Consulting instincts. Technical fluency. And the new roles quietly appearing on org charts - CS Engineer, Forward-Deployed Engineer, AI Ops - where senior IC paths finally exist that don't run through management.
The live tension we're not dodging: as AI absorbs the routine, does CS get pulled toward revenue, or toward adoption and usage?
Act 3 · The Adoption Lab (45 min)
In small groups, you'll work a real account brief - context, usage signals, a renewal date - through five steps:
Read the signals: what says healthy adoption vs. quietly churning?
Diagnose the gap: enablement, fit, no champion, change fatigue?
Design the intervention: the play that moves usage, not the upsell
Put AI to work: where you'd automate or scale it
Prove it moved: the one metric you'd hold yourself to
You leave with a completed canvas: a reusable adoption playbook, yours to take back to your team.
What you'll walk away with
Two or three automations you can steal for Monday. Every presenter will shows one thing they've built and actually use, in enough detail that you can rebuild it. Bring a notebook!
A clearer read on your next move. The panel is the honest version of the conversation: which skills are appreciating, which are quietly depreciating, and where the senior IC paths are opening up. Useful whether you're planning your own next step or restructuring a team.
A finished adoption playbook, not a blank template. You'll leave the Lab with a completed canvas: signals to watch, the intervention, where AI carries it, and the metric you'd stake it on. Worked through on a real account with five other people, not filled in alone on the train home.
Learn from a community of peers also doing the job. Everything useful we know, we learned from someone a year ahead of us who was willing to say what actually happened - the renewal they lost, the comp number, the reorg they saw coming. That's what Women of CS is for: we're a welcoming professional network who trade playbooks, salary data and job leads year-round, and who answer when you ask. This afternoon is the fastest way in. You leave having worked a real problem beside five of them - and a group chat that's still going long after the venue closes.
Who this event is for
Post-sales operators - CS, Account Management, Customer Ops, Rev Ops - and the cross-functional counterparts they work with every day.
Run of show
3:30 — Doors, coffee & networking
4:00 — Act 1 · Show & Tell
5:00 — Break & networking
5:20 — Act 2 · The Panel
6:05 — Act 3 · The Adoption Lab
6:50 — Close, light dinner & drinks
~8:30 — Ends