The Role Shift: New AI Jobs in Post-Sales - How to Move In, Skill Up, and Hire
Welcome to Part-1 of our international summer webinar series!
Eighteen months ago, roles like the "Forward Deployed Engineer" and "AI QA Analysts" weren't widely hired for in post-sales. Today these roles appear on org charts alongside Digital CS leads, CS engineers, and AI enablement roles, while the traditional CSM, AM, and Support jobs are being rewritten underneath them.
Part 1 of our two-part summer series is focused on the practical question: which of these new roles are real, what do they require, and how do you position yourself for one.
The panel brings together perspectives from across hiring, leadership, and people who are doing these jobs today.
The Panelists
The experts in the room:
Gabrielle Borenstein: Manager, Strategic Enterprise Growth Strategy @Clay
Deepina Kapila: Global Head of Scaled Customer Experience @Fin
Chad Horenfeldt: Head of Customer Success @Avoca
Natasha Evans: VP of Customer Growth @Hook
The Discussion
The new map. Which new roles are real, what they do, where they report, and what they pay, and which ones are just rebrands of existing jobs.
The skills. What separates the women landing these roles from the ones getting passed over, and how to build those skills from a traditional seat in 90 days.
The move and the hire. A real transition story told plainly, plus what hiring managers actually screen for and how internal candidates win.
The lightning round. Each panelist's on-the-record call on the one new role every post-sales org will have by the end of 2027. We'll revisit these predictions in December.
Plus two live polls, including one worth knowing the answer to: could you credibly apply for one of these new roles today? Results shown live.
Every registrant gets a copy of the "Role Shift Field Guide". The role map, the skills checklist, the transition plays, and the panel's full predictions.
Hosted by Women of Customer Success. Open to everyone: CS, Support, AM, Enablement, Implementation and Rev/CS Ops, every level.