​About Event

​Eighteen months ago, a CSM's value was measured by the relationship: renewals, adoption, trust. Today, AI is absorbing the manual work that used to define the role, and titles like "CS Engineer" are showing up on org charts next to CSM. Some of what made up your job is disappearing. Something new is taking its place. The question isn't whether this shift is happening, it's whether you're shaping what comes next or just reacting to it.

​Join Women of Customer Success and Zendesk in San Francisco for an evening built around that question. A panel of CS practitioners who are actively redesigning their own functions will get specific about what's actually changing day to day, not the abstract version. Then we'll put it into practice: every attendee leaves having drafted a real, honest update to their own role pitch, tested with a peer in the room.

​Panelists

​What We'll Dive Into

• ​What's landing on a CSM's plate that wasn't there a year ago, and what's falling away as specialist CS roles emerge

• ​What the "new" CS function actually looks like day to day, told through real examples from panelists' own teams

• ​The hardest part of proving you still add value when technical work is moving to a new specialist role

• ​Where specialization frees you up for higher value work, and where it risks cutting you out of the customer relationship

• ​What to start building toward now, if this is the direction the CSM role is heading

​What You'll Take Away

• ​Every registrant gets a take-home Role Rewrite Worksheet to draft an honest, updated pitch of what your role actually covers today

• ​A grounded, practitioner level view of how the CSM function is changing, not just theory

• ​One concrete thing to start building toward in the next six months

​Who This Is For

• ​Customer Success Managers navigating a changing role

• ​CS Leaders and Managers rethinking how their teams are structured

• ​Support, Onboarding, and CX practitioners feeling a similar shift in the AI-era

​This event is part of the Women of Customer Success community, built for women working in tech and post-sales. If that's you, we'd love to have you in the room.

​About Women of Customer Success

​WoCS is the leading community for the best and brightest women in post-sales roles and leadership. Our mission is to connect, educate, and empower women to thrive in their careers and lead the way forward. With over 10 chapters worldwide, we are cultivating the next generation of women shaping the future of customer experience.

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