WoCS Boston X OnRamp: The Rise of the Onboarding Function
About Event
Customers are signing faster than ever, products are more technical than ever, and the first 90 days now determine whether a deal turns into real, retained revenue. That shift is pulling onboarding out of the shadow of implementation and into its own strategic function, complete with its own team, its own metrics, and increasingly, its own seat at the leadership table.
Join Women of Customer Success and OnRamp at OnRamp's Boston office for an evening built around that shift. We'll open with a panel on how the onboarding function is being redefined, the relevant metrics leadership actually want to see, and where AI genuinely belongs in the process and where it doesn't. Then we'll get hands-on: prior to the event, we'll ask you to submit your own onboarding playbook and then in real-time, watch OnRamp turn it into a fully built-out plan live, powered by AI.
Expect an engaging evening alongside Boston peers in your industry, with bites, beverages, a strong panel with audience Q&A, a workshop, and plenty of time to network.
Panelists
What We'll Dive Into
The new org chart: why onboarding is splitting off from implementation, and what's driving the rise of CS Ops as its own discipline
The metrics that make the board deck: what leadership actually wants to see from onboarding, and what's just noise
AI vs. human: where automation genuinely belongs in onboarding, and what has to stay human
What You'll Take Away
A chance to see your own onboarding playbook come to life: Submit your ideal onboarding playbook ahead of the event, using a form we'll release soon. OnRamp will select the top 2 to 3 submissions and, live in the room, show exactly how AI can take that thinking and build it into a real, working plan.
A clearer read on how the onboarding function is evolving at companies beyond your own, and where yours might be headed next
A firsthand look at how AI is actually being used to turn team knowledge into something tangible, not just talked about
Real conversation and connection with other women in customer success and post-sales roles across Boston
Who This Is For
Individual contributors and leaders in Onboarding, Customer Success, or Implementation
Customer Success Operations professionals shaping how onboarding gets measured and reported
Anyone building or rethinking their team's onboarding playbook
Women in post-sale roles in, and across, Boston
This event is part of the Women of Customer Success community, built for women working in tech and post-sales. If that's you, we'd love to have you in the room.
About Women of Customer Success
We are the leading community for the best and brightest women in post-sales roles and leadership. Our mission is to connect, educate, and empower women to thrive in their careers and lead the way forward. With over 10 chapters worldwide, we are cultivating the next generation of women shaping the future of customer experience.
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