Personal AI Assistant for Busy Supply Chain Managers
About This Webinar
If you manage supply chain relationships through WhatsApp, you already know the problem.
A customer messages asking about an order status. A supplier sends an update you meant to action. A follow-up you said you'd send on Tuesday still hasn't gone out. And somewhere in between all of that are your personal messages, making it impossible to tell at a glance what actually needs your attention.
Most supply chain managers are not disorganised. They're managing too many conversations across a tool that was built for personal chat, not business operations.
This webinar looks at one specific solution: Fika's WhatsApp Sales Agent — an AI tool that runs on your desktop, connects directly to your WhatsApp, and handles the communication overhead that's been eating your day.
We'll get into the practical detail: how the AI auto-reply works, how follow-ups get tracked without you setting reminders manually, what the CRM looks like, and how real supply chain professionals are configuring it for their workflows.
What We'll Cover
Why WhatsApp creates operational blind spots for supply chain teams When customer orders, supplier confirmations, and follow-up requests all arrive in the same inbox with no tags, no status tracking, and no separation from personal chats, things get missed. We'll talk about where the breakdowns typically happen.
AI auto-reply and assisted reply — what the difference is and when to use each Auto-reply handles routine inbound messages immediately, even outside business hours. Assisted reply drafts a response for you to review and send in one click. We'll show both in action and talk through which message types suit which approach.
WhatsApp customer CRM — tracking conversations without manual data entry Fika builds a customer record for every contact automatically: conversation history, order details, follow-up status. All stored locally on your computer. We'll walk through what this looks like for a supply chain manager handling multiple customers and suppliers simultaneously.
Follow-up reminders that trigger themselves When a supplier confirmation hasn't arrived, or a customer hasn't responded to a quote, Fika flags it and prepares the follow-up draft. You don't set the reminder. You just send the message when it surfaces.
Multilingual support for cross-border supplier and customer relationships If your supply chain spans multiple countries, language creates friction. Fika reads messages in one language and drafts replies in another. We'll look at how this works practically for teams managing international suppliers or customers.
Separating customer chats from personal messages Fika identifies which WhatsApp conversations are business contacts and surfaces them separately. Your personal messages stay personal. We'll show how this changes the way you start your workday.
Your questions We'll leave significant time for Q&A. If you come with a specific workflow challenge, bring it.
Who Should Attend
This webinar is well suited for:
Supply chain and logistics managers handling high volumes of customer and supplier communication through WhatsApp
Operations leads managing follow-ups across multiple time zones and languages
Procurement professionals who lose track of supplier confirmations in a busy inbox
Anyone who has ended a workday with unanswered WhatsApp messages they genuinely meant to get to
Your Guest Speaker
Joy Jiang Co-founder, Kilimax
Joy is the co-founder & Commercial Head @ KiliMax | AI for Africa | Backed by Transsion (TECNO/itel/Infinix). she helps businesses in emerging markets run smarter with AI – no complex ERP, no months of setup.
A Note on Format
This is a working session, not a sales pitch. We'll spend the first 20 minutes on the substance — real workflows, honest limitations, practical setup — and the remaining 10 minutes on questions from attendees.
Fika offers a free 7-day trial if you want to test it before or after the webinar. That's entirely optional. You'll get value from the session regardless.