Good Neighbors, Smarter CX—An Evening with Gautham Pai of Nextdoor
Join us for an intimate fireside chat with Gautham Pai, SVP and Head of Global CX Strategy and Operations at Nextdoor—the neighborhood network connecting over 90 million people across 335,000 communities worldwide.
We're gathering at SPQR for an evening of candid conversation, good food, and great company.
Nextdoor isn't like most consumer platforms. Trust and community are fundamental to the experience, and the content comes from your actual neighbors. That makes transforming customer support with AI a particularly interesting challenge: How do you create greater efficiency without losing the human connection that makes the platform work?
Gautham has spent nearly a decade building and evolving Nextdoor's CX operation, in partnership with Peak Support, and navigating that balance firsthand. We'll get into the real decisions behind it: where AI is creating meaningful leverage, where human layer remains non-negotiable, and what a modern support organization looks like when trust and community are at the center of the customer experience.
Space is limited—come ready with questions and an appetite.
Evening Overview
6:00 PM - Doors Open, Drinks & Bites, Networking
6:30 PM - Fireside Chat with Gautham Pai
7:00 PM - Dinner and Open Q&A
About SPQR: Earned 10 consecutive Michelin stars under Chef Matthew Accarrino. Accarrino was also named one of Food & Wine's Best New Chefs and recognized as a James Beard Award nominee.
About Gautham Pai: Gautham Pai is SVP and Head of Global CX Strategy and Operations at Nextdoor, where he has spent nearly a decade building a support function fit for one of the internet's most community-driven platforms. Before Nextdoor, he led customer support and self-service at TiVo and held CRM and operations roles at United Online. He's an operator's operator—systems thinker, team builder, and one of the longer-tenured CX leaders in consumer tech.