Build an AI-Powered IT Help Desk Agent with Microsoft Copilot Studio
Join us for a FREE, 4-hour, hands-on workshop where you’ll build a real-world AI-powered IT Help Desk Agent using Microsoft Copilot Studio.
This won’t be a theory-heavy session. You’ll follow along and build the agent step by step—from setting up the agent and designing conversations to connecting knowledge sources, adding automation, testing, and getting it ready for users.
🎯 What You’ll Learn
During the workshop, you’ll learn how to:
Build an IT Help Desk Agent from scratch
Configure Agent Instructions and Conversation Starters
Create and manage Topics and conversational flows
Use Generative Answers and Knowledge Sources
Handle common IT scenarios such as password resets, Wi-Fi issues, Microsoft Teams support, and software requests
Connect Power Automate with Copilot Studio
Automate IT support ticket creation and notifications
Add fallback, escalation, and error-handling scenarios
Test, troubleshoot, and improve your agent
Publish and make your agent available to users
🛠️ Real-World Project
We’ll build a practical IT Help Desk Agent during the workshop. The agent will interact with employees, understand their IT issues, provide helpful troubleshooting guidance, and trigger automated processes when required.
👨🏫 Presented By
Bijay Kumar
13-Time Microsoft MVP
Learn directly from Bijay and gain practical insights, implementation tips, and best practices that you can apply to your own Microsoft 365, Power Platform, and Copilot Studio projects.
🤝 Connect With Bijay
Want to stay connected and learn more about Microsoft 365, Power Platform, and AI?
👉 Connect with Bijay Kumar on LinkedIn:
fewlines4biju
Follow along for more practical tutorials, workshops, tips, and real-world Microsoft technology solutions.
📍 Event Details
📅 Date: September 26, 2026
⏰ Time: 10:00 AM – 2:00 PM IST
🎟️ Fee: FREE
📌 Format: Offline / In-Person Workshop
Venue:
TSinfo Technologies Pvt. Ltd.
No. 2774/2775, B-1, 21st Main Road,
1st Sector, HSR Layout,
Bangalore, Karnataka – 560102
Seats are limited. Come ready to learn, build, and take your first AI-powered IT Help Desk Agent from idea to implementation. 🚀