Speaking Revenue: How CSMs Drive Renewals, Prove Value, and Stay Trusted in an AI World
About the Event
Revenue fluency isn't optional anymore, even for CSMs who don't officially carry a number.
Join us Thursday, August 27 from 5:30 to 8:00 PM at Synthesia's beautiful new downtown Austin office (119 Nueces St, Austin, TX 78701) for an evening built around one practical question: what does it actually take to think, speak, and act like someone who owns revenue, even if your title doesn't say so yet.
We'll open with a live panel on driving renewals, proving value, and spotting expansion without losing the trust that makes CS work in the first place. Synthesia's own CSMs own their entire renewal cycle, from negotiation to procurement, and live by proving time-to-value every day. That real-world example sets up a live product demo from Synthesia on scaling value communication with AI, followed by a guided networking workshop where you'll work through the same renewal and trust questions the panel raises, with the people standing next to you.
The Panelists
Full speaker details coming soon!
Here's what we'll dive into
What "revenue fluency" actually means for a CSM in 2026, and why it's becoming a baseline expectation even without a formal quota
What skills to start building now if your role doesn't yet include owning the renewal
How to build a value story that makes a renewal, or an expansion, feel like an obvious yes
How to spot expansion signals early without the conversation feeling salesy
Where AI can scale value storytelling, and how to keep customer trust while using it
Here's what you'll take away
Every attendee gets the "Are You Revenue Fluent?" Self-Assessment, a short quiz built from the panel's actual conversation so you can see where you stand on owning renewals, proving value, and driving expansion today. Sent after the event, so it reflects what's actually said in the room rather than a generic checklist
A live look at how Synthesia's AI video platform is being used to scale value communication
Time in a guided small-group networking workshop to sort through your own renewal or trust questions with peers
New connections with CS leaders across Austin navigating the same shift toward owning revenue
If you're a CSM who wants to walk into your next renewal conversation with more confidence, this evening is worth your calendar!
Who this event is for
CSMs who want more confidence going into renewal and expansion conversations
CS leaders and team leads thinking about how their function is shifting toward revenue ownership
Anyone in Austin post-sales curious about where AI fits into the trust equation
This event is part of the Women of Customer Success community, built for women working in tech and post-sales. If that's you, come say hi, we'd love to have you in the room.
About Women of Customer Success
We are the leading community for the best and brightest women in post-sales roles and leadership. Our mission is to connect, educate, and empower women to thrive in their careers and lead the way forward. With over 10 chapters worldwide, including Austin, we are cultivating the next generation of women shaping the future of customer experience.
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