Your AI agent is already live. But is it working?

​Your AI agent is already shaping customer outcomes. Do you know if it's doing it correctly? Most enterprise AI assistants are already live. Most have never been properly tested. This session is about what happens next.

​What happens when enterprise AI goes live without proper testing

​Your team built it. Your stakeholders signed it off. It went live on schedule. But internal testing was not built for the way conversational AI actually behaves in the wild. Right now, your assistant is handling real customers with incomplete visibility into whether it is performing correctly.

​17/18 - the number of real-world behavioural failures that manual testing typically misses in enterprise conversational AI deployments.

​Source: VUX client testing data

​What you'll learn

• ​Why internal testing leaves critical failure patterns undetected

• ​What multi-turn and edge case failures look like before they reach customers

• ​How structured simulation and evaluation works in practice

• ​What a scalable testing roadmap looks like for enterprise AI teams

​Speakers

​Kane Simms
CEO & Founder, VUX World

​Benoit Alvarez
Managing Director, VUX Consulting

​Who this is for

​Built for AI Product Owners, GenAI Engineers, Heads of Conversational AI, and CX leaders at enterprise organisations. If you are responsible for shipping an AI assistant that has to perform reliably in production, this session is for you.