Don't Stop Believing in Journey Maps—From TPS Reports to AI Agents: Mapping the Mess Together

​What do TPS reports, AI agents, and a flailing inflatable tube man have to do with each other? You'll just have to show up and find out.

​Journey maps used to help teams make sense of slow, predictable work—handoffs, approvals, and the familiar chaos of TPS reports.

​But work is changing rapidly.

​In the age of AI agents, teams can move from idea to working prototype in hours. Tools like Claude, Miro AI, and agentic workflows are collapsing the distance between thinking and building. The challenge is no longer execution—it’s alignment: staying connected while everything is moving faster than the organization was designed for.

​This session introduces a stewardship-based approach to journey mapping for AI-accelerated teams. Instead of treating maps as documentation of fixed processes, we’ll explore how they can become living tools for shared understanding, alignment, and iteration.

​We’ll contrast the legacy world of static journey maps with a more adaptive approach grounded in real work in motion.

​You’ll leave with a simple, practical journey mapping framework you can use going forward:

• ​Where are we today?

• ​Where are we going together?

• ​How do we stay aligned while moving fast?

• ​What are we building right now?

​Journey mapping is no longer about documenting a process. It’s about maintaining shared intent across teams working at different speeds in an AI-enabled system.

​This is not about perfect maps. It’s about useful ones. Living systems that help teams stay connected, intentional, and human while everything accelerates.