How to Build Your First SaaS Customer Community w/ Charlie Ward

​Learn how to build a simple customer community for your SaaS that helps you:

• ​Get faster feedback from users

• ​Build stronger customer relationships

• ​Improve retention and engagement

• ​Create more active advocates for your product

​We’ll cover:

• ​What a customer community is

• ​When it is worth building one

• ​Case study: Tally Forms

• ​Which platforms to use

• ​Simple channel setup

• ​Inviting your first members

• ​Activities and rituals that keep people engaged

• ​Tools that make it easier to run

• ​Measuring progress

• ​Creating new community leaders

​Taught by Charlie Ward, founder of Ramen Club, drawing on 8 years building communities across Ramen Club, Ramen Space, IndieBeers, Napkin Math and Londonmaxxing.

​This session is focused specifically on customer communities for SaaS, not paid communities or general community building. But we may do one of those in future!

​Joining in-person? It'll be broadcast live at Ramen Space.
Joining remote? Use the Zoom link!

All sessions are recorded and stored here.