Ajua x Nendo Banking Webinar: The Trust Crossroads - Why Bankers Are Losing the Battle for Loyalty

​Kenya’s banks are reporting strong NPS and CSAT scores, yet customers online are increasingly dissatisfied. The Trust Crossroads, an Ajua x Nendo webinar, uncovers why these numbers no longer match and what that means for loyalty, trust, and long-term retention.

In this 60-minute session, senior banking leaders will learn the six friction points that predict customer loss 60–90 days before CX metrics detect them, the themes driving competitive advantage in 2026, and see an exclusive live demo of Ajua’s new AI sentiment tool. Discover how combining NPS, CSAT, and social listening creates a 3D view of customer experience that reveals risk earlier and guides better decisions.

This session is tailored to C-suite, strategy, insights, and marketing leaders who want to understand where trust is eroding and how to fix it before it shows up in quarterly reports. Join us on January 28, 2026, at 11:00 AM EAT.