RESCHEDULED (TBA) - From Frankenstack to Flywheel: A practical framework to fix CX tool sprawl

​In "From Frankenstack to Flywheel: A practical framework to fix CX Tool Sprawl," hosted by the Customer Experience Society of the Philippines (CXSP), featured speaker Nachiket Pathki (Vice President of Internal Growth at Kapture CX) will address the growing operational challenges caused by fragmented, disconnected customer experience technologies. Attendees will learn a practical framework to consolidate disjointed "Frankenstacks" into a streamlined, high-performing CX flywheel that drives continuous business growth and seamless service delivery.