Niskanen Event: Built for the Veteran Case Study and Playbook Launch

​In conversations about modernization, it’s easy to focus on the technology. What’s more important is building trust. This event highlights the research behind VA’s successful modernization from 2015-2025 and how the product operating model at agency scale rebuilt trust after crisis – and how other agencies can apply those lessons learned in their own context.

​Join Niskanen for the official launch of “Built for the Veteran” and “Built to Deliver”. We'll explore the research findings and practical applications, open the floor for questions, and keep the conversation going with smaller group discussions. We’ll have networking and a reception at the end, and every attendee will leave with their own copy of the case study and playbook. If you can’t attend in person, live-streaming is available.