Preventing Churn Through Better Onboarding
"If you’re trying to find where you can plug a hole in your leaky churn bucket, look to your onboarding.
Proper onboarding has been neglected by a lot of companies in the last few years, and the consequences are showing up in churn results."
This was the lead of Elizabeth Italiano's LinkedIn post, and once I was finished nodding my head in agreement and saying AMEN! I wrote her a note and suggested we discuss this topic during SuccessHour.
Come join us in what will be an action packed discussion filled with takeaways— be sure to bring your suggestions and questions. At CxXchange, everyone contributes!
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About CxXchange SuccessHour:
We meet Tuesdays at 4:30pm PT (or 9am PT) to dig into topics impacting Customer Success and SaaS tech. We also have a Book Club, Collaboration Groups and a new program called VoiceVanguard.
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