Your Next Move: Experience Design in the AI Era

​Experience design was never supposed to stop at screens.

​The best practitioners always understood that great experiences depend on entire systems — people, process, technology, operations, incentives, and trust.

​AI is not replacing that work. It is exposing how important it always was.

​As organizations adopt automation, agents, and intelligent services, the gap between designing interfaces and designing full experiences becomes impossible to ignore.

​This AMA brings together 3 practitioners working across product, service, and systems design to discuss how experience roles are evolving — and what skills matter now:

• ​Thu Do — AI Product Owner & Experience Strategist

• ​Peter March — Experience & Service Designer

• ​Chrys Li — AI Systems & Service Designer

​We'll talk about why the skills you already have — spotting friction, understanding handoffs, reading emotional moments, seeing what breaks between the boxes on an org chart — matter more when AI is the infrastructure, not less.

​The people evolving fastest aren't defending old titles or looking for labels. They're approaching this shift with curiosity, not fear.

​​Bring your questions. We'll help you map your next move.

​This event is hosted by TAILORU Collective, as part of #AIWeekNY by Pulse NYC — a community-led festival celebrating innovation across the AI ecosystem. More at https://pulse.nyc/ai-week/. By attending, you agree to our Terms & Conditions and Privacy Policy.