How 32 Degrees Delivers Great CX While Selling at Ultra-Low Prices
How 32 Degrees Delivers Great CX While Selling at Ultra-Low Prices — LIVE AMA
We’re sitting down with Jennifer Villalba, Director of Customer Experience at 32 Degrees, for a live AMA on how one of the most value-first brands in apparel delivers customer experience that feels anything but “low-cost.”
32 Degrees operates at massive scale — high-volume orders, everyday pricing, and customers who expect speed, trust, and clarity. Jennifer will share what it really takes to build empathy-driven CX when margins are tight and expectations are high.
From turning skeptical shoppers into repeat buyers to designing post-purchase experiences that drive loyalty, this session is packed with practical lessons for any brand trying to grow without relying on premium pricing or endless discounts.
If you’ve ever wondered how value brands build trust, retention, and customer love at scale — this AMA is one you don’t want to miss.
👋 Meet the Guest
Jennifer Villalba is the Director of Customer Experience at 32 Degrees, where she leads DTC CX for a high-volume, value-first brand.
She specializes in scaling smart, moving fast, and proving you don’t need premium prices to deliver a premium customer experience. Jennifer is known for building systems that combine operational excellence with human, empathy-driven support — even in fast-moving ecommerce environments.
🎙️ About the Session
This is an AMA (Ask Me Anything) — your chance to learn directly from Jennifer!
Hosted by Sonakshi Nathani, Co-Founder & CEO at Manifest AI, who’ll guide the conversation and feature live questions from the audience.
📅 Event Details
📅 Date: Thursday, 12th February
⏰ Time: 1 PM EST
📍 Location: Zoom
✅ Submit your questions while registering!