Customer Service at Scale: Wie KI-Agenten 10x schneller reagieren als Menschen

​Live Demo on 5th Nov| 30 Minutes including Q&A
🇩🇪 This strategy session will be conducted in German for our DACH market audience

​Every Customer Service Leader Knows This Problem:

• ​Average wait time: 12 minutes (customers expect <2 minutes)

• ​Call volume up 40%, staff only increased 8%

• ​Cost per ticket: €25-45 (with increasing complexity)

• ​Only 23% of customers satisfied with response times

• ​50% of all inquiries are repetitive standard questions

​The Solution: AI Agents That Outperform Humans

​See live how AI agents:

• ​⚡ Respond 10x faster (Average: 1.2 seconds vs. 12 minutes)

• ​🎯 Resolve 85% of inquiries without human help

• ​💰 Cut costs by 60%

• ​🌍 Available 24/7 in 40+ languages

• ​📊 Increase customer satisfaction by 47%

​Whether you're a CX leader, support operations manager, or tech decision-maker, this session will show you how to scale your support team without scaling your headcount.

​​About the Host

• ​​​​​​Derya Firat (GTM Lead, Beam AI): Derya draws on enterprise experience at Microsoft and Oracle and a founder’s perspective from Antler to scale AI agents into market-ready solutions.