Think Beyond Just AI: Redefining CX to Futureproof Your Revenue
Most brands think replacing their support team with AI is the finish line. But here's what the data actually shows:
36% of consumers feel frustrated the moment they realize they're talking to a bot. And when a bot gets it wrong, 35% quit the brand entirely.
The brands winning in DTC aren't choosing between AI and humans. They're building something smarter - and it's quietly becoming the biggest competitive advantage in CX.
That's why on August 27, we're bringing together some of the strongest CX voices in the space to break down what the future of customer support actually looks like and how to build it before your competition does.
Join Ron Shah, CEO & Co-Founder of Obvi, a $100M health and wellness brand built on the back of best-in-class customer experience, alongside Eli Weiss, VP of Advocacy at Yotpo, one of the most respected voices in DTC customer experience and retention, and Sachin Jaiswal, Co-Founder of kim.cc, the platform combining powerful AI with trained human Sentinels to deliver support that's fast, accurate, and trusted.
Collectively, these speakers have:
Scaled multiple DTC brands to 7, 8, and 9 figures
Supported customer experiences across millions of interactions globally
Helped brands improve CSAT, retention, and lifetime value through smarter support strategies
Built and implemented CX systems that resolve 70%+ of tickets automatically while protecting revenue on every edge case
Here's what you'll learn:
Why AI alone is quietly costing brands revenue and what the data from 1,000 real consumers reveals about how customers actually feel
How the best DTC brands are using AI to handle the volume while keeping humans in the loop for the moments that matter most
The Sentinel model that lets AI resolve 70%+ of tickets instantly while a trained human catches every edge case before it costs you a customer
How to turn your support function from a cost center into a measurable revenue driver
Real-world examples of brands using human-in-the-loop CX to protect margins, reduce churn, and increase LTV
This webinar is built for founders, operators, and CX leaders who know that great customer experience is a growth strategy and want a practical, proven blueprint for building one that scales without sacrificing trust.
You'll walk away with real frameworks, eye-opening consumer data, and a clear roadmap for building a CX operation that's fast enough to compete and human enough to win.
Register for free to secure your spot!