The Blueprint for Scaling AI Support: Live in Austin

​The AI Agent Blueprint: How to Scale AI in Customer Service

​​​AI is transforming customer experience at an unprecedented pace. The AI Agent Blueprint reveals how leaders across customer service, CX, and AI transformation are deploying AI fast, scaling confidently, and achieving measurable business impact.

​​​​Join fellow customer leaders in Austin on April 14th for an afternoon of networking, useful takeaways, drinks and bites. We’re bringing together industry leaders who are shaping the future of customer experience with generative AI and cutting-edge strategies.

What to Expect:

• ​​​​The Key Steps to scaling your AI Agent: Franka Martinovic, Intercom's Director of Customer Support Operations, will share insights from the Blueprint on how to sustain and expand the value of your AI Agent, avoid the plateau, and re-wire your support organization around AI.

• ​​​Real-World Success Stories: Hear firsthand how companies are shaping AI-powered customer journeys

• ​​​Our latest product updates as we move into 2026, presented by our product & engineering team

• ​​​Drinks, Networking & Live Q&A: Connect with peers, get your questions answered, and enjoy a relaxed evening with great food and drinks.​​​Don’t miss your chance to stay ahead of the curve—walk away with practical strategies and new connections to power your AI journey.

​Optional invite-only sessions
Limited capacity. RSVP to be considered.

​Scale Fin AI Workshop
8:00–2:00 PM
A hands-on working session focused on applying AI agents in financial services environments. Limited capacity. RSVP to be considered.

​VIP Dinner
6:30–8:30 PM
A small, curated experience with an award winning Pitmaster for a select group of guests. Limited capacity. RSVP to be considered.

​You’ll RSVP once for Blueprint and can indicate interest in these additional sessions during registration. Attendance for the workshop and dinner will be confirmed separately.