[SOP Community] What Best-in-Class Ops Actually Looks Like at Scale

​Most brands at $50M+ have ops that work. Very few have ops that are truly best-in-class.

Yan Sim has spent more than a decade working with scaling brands on shipping, packaging, and fulfillment, and has seen firsthand where the gap shows up: in margin, in agility, and in whether your infrastructure is pulling you forward or holding you back.

In this session, hosted by Parabola, Yan will get specific about what top-performing brands are actually doing differently:

1. Where the gap lives. The operational decisions that seem fine at $30M but start costing you at $50–100M.
2. What best-in-class looks like. Real examples across shipping, packaging, and fulfillment — with real numbers.
3. How to close the gap. A practical framework for auditing your ops and prioritizing what to fix first.

Come ready with your questions — this will be a highly actionable conversation!