Dixa Connect | Copenhagen

​On 10 June, we're opening up the doors to our Copenhagen office and we would love to have you over!

​We're bringing together people who work in and around ecommerce and customer service for an afternoon built around one question: what does it actually take to rewrite the rules of customer service in 2026?

​Here's what's on the agenda:

​🎤 Keynote: Kateryna Babenko, Katico: "Your CS Data Is Currency. Here's How to Spend It."

​🎙️ On stage: Sandrea Morgan, Adanola: "Rewriting the Role of CX: How We Turned Our Support Team Into a Critical, Commercial Business Function."

​🎙️ On stage: Paloma Hellfeier-Truong, Miinto: "Scaling Quality CX in a Marketplace: Miinto's Journey from Reactive Support to Proactive Experience."

​🎙️ On stage: Richard Jäger Stors, Avarda Bank AB: "Stop Buying Back Your Own Customers: How Owning the Full Customer Journey Changes Everything."

​💬 Panel discussion: "The Human Line: Where AI Ends and Your Brand Begins.", moderated by Mikko Rekola, Woolman

​We've kept the schedule relaxed on purpose, with enough time to actually talk to the people you meet.

​Drinks, food and good company included.

​We hope to see you there 💜

​Hosted by Dixa, the agentic AI customer service platform behind exceptional e-commerce brands.