Journey Management Study Group - Guest speaker: Tim Harris
Tim Harris is our guest speaker for the online event in April.
Join us for an engaging conversation with Tim and fellow Journey Management enthusiasts!
Topic
Journey Management Frameworks for Multiple “Brands”
Overview
How can we create structures that account for the similarities and differences between journeys across different brands?
Leveraging design patterns and systems for multiple services enables economies of scale and shared learning. Also, using research and insights that are relevant to various products and experiences offers agility and optimisation benefits.
Having created Journey Frameworks for Estée Lauder Companies (ELC) in Prestige Beauty brands, Tim has started to apply journey management towards Learning & Development (“up-skilling”) in corporate and academic contexts.
Now, Tim is using the methodologies for university course curricula and student learning journeys.
Event details
Date: Friday, April 24
Time: 11 to 11:30 am (EST) | 4 to 4.30 pm (CET) | Time zone converter
Location: Online event
Note: After registration, the Zoom link will be shared with participants. The event will be recorded and shared with the attendees in a follow-up email.
Agenda
Presentation by Tim - 15 minutes
Q&A with Tim - 15 minutes
Note: After registration, the Zoom link will be shared with participants.
About the guest speaker
Tim Harris is a strategist and designer who helps global organisations create and manage sustainable services. He runs an independent consultancy delivering insights and prototypes for business transformation.
He is a Lecturer in Design & Innovation at the University of the Arts London (UAL).
Tim is based in London, United Kingdom.
Tim began his career as a graphic designer in New York City and has worked across various sectors in Europe, South America, and Southeast Asia.
Tim has been an off-set print technician, animator, interaction designer, user experience designer, and service designer. He has built e-commerce and news publishing systems in Amsterdam and toys and kids' entertainment in Los Angeles.
He was Lead UX Architect at NHS.UK, making digital health information accessible, and Service Design Lead at Fjord (now Accenture Song), as well as Executive Director of Service Design for the Estée Lauder Companies. Brands include: Aveda, Avianca, Bakugan, BBVA, Hasbro, Intesa Sanpaolo, Itau, Jo Malone London, MAC Cosmetics, Mango, Mattel, Natura, Petronas, Singapore Airlines, SONY, Yu-Gi-Oh.
If you have any questions before our meet-up, please feel free to send them to [email protected].
We value your attendance!