WoCS ATX: AI Mini-Series 3/3 - Holiday Special at Canva
Women of Customer Success – Austin Chapter Presents: AI Series 2025
Event 3 of 3: AI Holiday Special!
The Women of Customer Success Austin Chapter is wrapping up the year with our final event in the AI Mini-Series 2025, hosted at Canva🎄✨
This Holiday Special will be both reflective and forward-looking, a talk-show–style evening where we’ll explore how AI has transformed Customer Success this year and what’s next as we head into 2026.
Get inspired by predictions for 2026 from industry leaders shaping the future of our profession.
What to expect:
A talk-show inspired setup featuring one-on-one conversations between our moderator and each guest speaker. Expect an engaging flow, quick takeaways, and candid insights, and a special closing session by Canva to close the night.
🎙️Speakers & Guests
Moderator:
Missie Dunham – Senior Director of Customer Success, Constant Contact
Talk-Show Guests:
Kristi Carlson – Vice President of Digital Technology, Kendra Scott
Deepina Kapila – Head of Scaled Customer Experience, Intercom
Jess Osborn – Head of Americas Customer Success, DeepL
Closing Session:
Sasha Anderson – Global Head of Customer Experience, Canva
🕓 Agenda Highlights
5:30 – 5:55 PM | Arrival & Check-in
Registration, networking, and snacks
6:00 – 7:00 PM | Talk Show with Missie, Jess, Kristi & Deepina
Rapid-fire sessions exploring wins, lessons, and predictions for AI in CS
7:15 – 7:55 PM | Canva session with Sasha Anderson
Sasha will lead our final conversation of the year, sharing how Canva integrates AI into its Customer Success strategy , and how these tools empower CS professionals everywhere to work smarter and more creatively.
Hands-on activity: Create your own holiday card using Canva!
💡 Pro tip: Download the Canva app and sign in before arriving.
7:55 – 8:00 PM | Wrap-up & Thank You
Closing remarks and community updates.
📍 Event Details
Location: Canva HQ - 3212 E. Cesar Chavez Street Building 1, Suite 1300. Austin.
Time: Please arrive by 5:30 PM for check-in and registration.
Wrap up the year with your CS community as we hear real stories from top leaders defining the AI era of Customer Success.
Seats are limited, don’t miss this final chance to connect, learn, and celebrate with your Women of Customer Success Austin community. RSVP now to save your spot!