WoCS ATX: AI Mini-Series ⅔ - Success Lab at Cloudflare

​Women of Customer Success – Austin Chapter Presents: AI Series 2025

​Event 2 of 3: AI for Retention and Engagement in Customer Success

​Join the Women of Customer Success Austin chapter for part two of our three-part mini-series on AI exploring the power of artificial intelligence in CS. This Success Lab, hosted at Cloudflare, will zero in on how Customer Success professionals can use AI to predict churn, deepen engagement, and scale relationships. From fireside chats with industry leaders to practical workshops, you’ll leave with insights and tools you can immediately apply to your CS practice.

​💡 What to Expect:

• ​Fireside Chat: Explore the human side of AI in CS - real-world opportunities, challenges, and the evolving role of empathy in an AI-driven world.

• ​Panel Discussion with Missie Dunham (Constant Contact), Lindsay Sanders (Small Improvements), and Kari Ardalan (Atlassian): Explore how AI can crack the code on retention - predicting churn, deepening engagement, and scaling customer relationships without losing the human touch.

• ​Hands-on Workshop led by Lauren Salanitro (Founder, Women of Customer Success): Collaborate with peers to design an AI-powered retention and engagement playbook you can take back to your team. 

​📖 Agenda Highlights

• ​4:00 – Check-in, networking, and refreshments

• ​4:30 – Fireside Chat: The Human Aspect of AI

• ​5:15 – Panel Talk: Cracking the Retention Code with AI

• ​6:15 – Workshop: AI in Action – Build Your Retention and Engagement Playbook

• ​7:15 – Group Shareback and Closing

​📍 Event Details

• ​Enter the Cloudflare office at the main entrance, which is along Comal St.

• ​For this event, please street park (plenty of parallel spaces on 3rd St. and 4th St.)

​✨ Whether you’re just beginning your AI journey or already experimenting with advanced tools, this interactive session will leave you with practical strategies, fresh perspectives, and a supportive network of peers.