Work Smarter, Not Harder: Supercharge Your CSM Role with AI Tools
What’s this event all about?
Join us for an engaging and practical session designed to empower Customer Success Managers (CSMs) and other post-sales professionals with AI tools that can streamline workflows, boost productivity, and help you focus on what truly matters—delivering value to your customers. Whether you're new to AI or already experimenting with tools, you’ll walk away with actionable insights you can start using immediately.
Who’s this for?
Perfect for Women Customer Success Managers in tech looking to harness AI to elevate productivity and lead innovation.
What you’ll gain:
✨ Hands-on learning with real examples
🤝 Casual networking with like-minded peers
💡 Inspiration to experiment with new tools
🥂 Light refreshments and a relaxed vibe to wrap up your workday
🗓 Agenda
6:00 PM – Doors open + welcome drinks
6:30 PM – Introduction and interactive AI demo
7:00 PM – Fireside chat
7:30 PM – Networking, drinks, and resource sharing
8:00 PM – Event wrap up
🍷 Event Logistics
Drinks/snacks? Yes — wine and light snacks provided, free of charge.
Cost? 100% free — just bring your curiosity.
Special perks? Walk away with fresh AI use cases from industry experts and peers to help you work smarter.
Dress code? Smart casual — come as you are, straight from work!
Speakers:
Anita Liu: A seasoned technology veteran with over 20 years of experience spanning the cooperative and SaaS industries. As a leader of Atlassian’s CSM team for the APJ region, Anita brings a unique perspective to solving complex business challenges through technology. She is passionate about building high-performing, diverse teams and is a strong advocate for innovative ways of working. Anita’s comprehensive experience enables her to champion customer success, drive organizational transformation, and foster inclusive cultures that empower teams to thrive in dynamic environments.
Catherine Ballantyne: A leader in the customer success space, Catherine Ballantyne brings over 20-years of proven experience driving growth and adoption for leading technology companies across the JAPAC region. Currently serving as the APAC Director of Customer Success at GitLab, she excels at building and scaling diverse teams, transforming business models, and championing women in technology leadership. Her resilience and strategic mindset, honed through both her professional achievements and her passion for endurance sports, enable her to consistently deliver exceptional results in dynamic, fast-paced environments.
Kylie Longworth: Kylie Longworth is a strategic Customer Experience leader with over 20- years of expertise in media, technology, and e-commerce. She has a proven track record of transforming customer engagement through scalable, data-driven digital strategies that deliver measurable outcomes and improve productivity. Her leadership philosophy centers on empowering teams to create exceptional customer experiences that drive loyalty, advocacy, and growth.
Nathalie Lesage is an Enterprise Customer Success Manager at Atlassian, working with large government and enterprise customers across APAC to help their teams adopt tools, align ways of working, and navigate transformation with confidence. With a background in SaaS and consulting, Nathalie brings a strong product mindset and a people first approach to every engagement.
AI has been a big area of interest for her, both in her day-to-day work and in how Atlassian is evolving its AI capabilities. She’s a strong advocate for making AI accessible, and champions its use with her customers to save time, build confidence, and simplify the way teams collaborate.
Gargi Singh: Gargi Singh is a Customer Success Manager at Atlassian, supporting a diverse portfolio of customers across the APAC and India regions. She guides clients through the adoption and effective use of Atlassian tools, ensuring they achieve their desired outcomes. With years of experience delivering and supporting successful SaaS solutions, Gargi is passionate about building long-lasting, productive relationships and partnering closely with her customers throughout their journey. She is particularly interested in the application of AI to improve customer experiences and drive greater efficiency in Customer Success.
Who are Women of Customer Success?
We are the leading community for the best and brightest women in post-sales roles and leadership. We connect, educate, and empower women in post-sales to thrive in their careers and lead the way forward. Through global events, a supportive network, and focused leadership development, we are cultivating the next generation of women shaping the future of customer success.
With over 10 chapters worldwide—including right here in Sydney]!—our mission is to champion the next generation of women shaping the future of customer experience.
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