Austin Chapter April event - Working Smarter With AI

​Working Smarter With AI: Sustainable, Scalable Success in Customer Success

​You're not burned out because you're bad at your job. You're burned out because the job has become unsustainable.

​The always-on responsiveness. The white-glove service for every account. The reactive firefighting that eats your calendar. Sound familiar?

​This hands-on workshop flips the script on how we think about AI in CS. Forget "do more, faster." We're here to help you do less of what drains you—so you can do more of what matters.

​What you'll walk away with:

• ​A clear-eyed look at where your time is actually going (and why "working harder" isn't the answer)

• ​Real AI use cases that work—account summaries, meeting prep, churn signals, scaled outreach—plus what's failed and why

• ​Hands-on breakout time to apply AI to your actual workflows (retention, expansion, or efficiency—you choose)

• ​A framework for advocating for sustainable expectations with your leadership

​Each attendee receives:

• ​A Sustainable CS Workflow Map

• ​A starter AI prompt pack for CS tasks

• ​A framework to audit where AI should (and shouldn't) be applied