How to drive customer success ROI with employee learning

​SaaS companies scale fast, with new features shipping weekly. Customer success teams are expected to keep up, support users confidently, and drive retention and long-term value. Without a scalable training system, even strong CS teams fall behind.

​We invited Mirko Corallini from Perk (ex TravelPerk), one of Europe’s fastest-growing SaaS unicorns, who has been responsible for enabling customer success teams to perform at a consistently high level, to share practical lessons from this experience.

​What you’ll learn

• ​how employee learning impacts customer success results

• ​how to build an effective training system for customer success teams

• ​how an LMS can enable real performance in customer success

• ​where to start and what results to expect

​Why it matters: 
Companies with structured CS training see up to 20% faster employee performance, 30% operational efficiency gains, and measurable improvements in NRR and CSAT.

​Who this is for
Heads of Customer Success, CS enablement leaders, and L&D professionals working closely with CS teams.

​Event Details
Date: 11/02/2026
Time: 11 am EST | 4 pm GMT
Location: Live on Google Meet (recording available for all registrants)

​👉 Register to learn how to make employee learning a real performance lever for customer success.