Ditch the Desk Phones: How Modern Teams Drive AI-First Communications

​Still propping up a legacy phone system because switching feels riskier than staying stuck?

We get it. For IT and CX leaders alike, modernizing communications can feel like a minefield with long timelines, questionable ROI and no guarantee teams will actually use what you roll out.

On January 28, join us and Dialpad for a real-world migration story from James River Equipment. You’ll hear how they replaced a 15-year-old system, rolled out a unified, AI-powered platform and saw real results across uptime, adoption and support load.

What you’ll learn:

• ​How to lead a clean, low-stress migration (and what to avoid)

• ​Where AI actually helps, from real-time assist to smarter reporting

• ​Benchmarks you can track against: cost savings, speed, satisfaction

​Don’t wait for another outage to make a move. Learn how one team pulled it off and how you can too. Register now.