​According to MIT’s State of AI in Business 2025 report, 95% of enterprise generative AI pilots fail to move beyond the proof-of-concept stage.

​Why? The real blockers often lie below the surface — fragmented data, misaligned teams, and unclear use cases.

​DevRev is one of Silicon Valley’s hottest startups, recently valued at over $1.1B. We’ve reimagined what support can look like when AI agents are embedded at the core — resolving issues proactively, surfacing insights in real-time, and enabling teams to operate with speed and precision.

​Join Aden Mann (Head of AI & Automation, Immutable), Ribhu Chawla (Head of Product – AI & CX, DevRev), and Richard Marr (Head of ANZ Business, DevRev) for an exclusive, invitation-only event that explores what it truly takes to operationalize AI — and move from pilots to production.

​The AI Unscripted series takes a deep dive into the realities of AI — exploring why some AI projects fail, the use cases that actually work, and the mistakes to avoid, often hidden beneath the surface like an iceberg.

​This is not another AI show-and-tell. It’s a forum for enterprise leaders, builders, and innovators who are driving real AI transformation — moving beyond pilots and proofs of concept to scalable, measurable impact.

​Why Should You Attend?

• ​Learn how CX can become your competitive advantage through proactive support

• ​Explore real-world use cases — from streamlining workflows to transforming customer experiences

• ​Identify where to start your AI journey, based on what’s working today

• ​Discover how AI can help your teams find precise answers to the toughest questions

• ​Uncover the “iceberg” factors — the unseen challenges that derail AI projects and how to avoid them

• ​Hear firsthand from leaders on what worked, what didn’t, and the lessons they learned

• ​Watch LIVE as DevRev’s AI agents solve real business challenges — from self-service issue resolution to proactive support and cross-team collaboration.

​We’ll wrap up with cocktails, canapés and light lunch — a chance to network with brilliant minds and swap stories.

​Seats are limited, so be sure to reserve your spot. We look forward to seeing you.

​Computer loves a bit of meeting-prep, so why not get to know it before you attend. Here’s some intro storytelling (and a great video). You can deep-dive into how it works. Or read our CEO Dheeraj’s launch article.

​Agenda

​3:30 – 4:00 PM (30 mins) | Arrival & Networking
Tea, coffee, and canapés

​4:00 – 4:05 PM (5 mins) | Welcome & Introduction
By Richard Marr, Head of Business (ANZ), DevRev

​4:05 – 4:35 PM (30 mins) |
“The how and why of Team Intelligence” by Ribhu Chawla, Head of Product - AI & CX, DevRev

​4:35 – 5:05 PM (30 mins) | Live Demo
Computer in Action: Delivering Exceptional Customer Experience in the AI Era by Jithesh Gopan, Solution Engineer - ANZ, DevRev

​5:05 – 5:20 PM (15 mins) | Q&A

​5:20 – 5:40 PM (20 mins) | Fireside Chat
“From Pilots to Production: Building the AI-Native Enterprise”
with Richard Marr (DevRev) and Aden Mann (Head of AI and Automation, Immutable)

​5:40 – 5:55 PM (15 mins) | Interactive Q&A

​5:55 – 6:00 PM (5 mins) | Thank you note

​6:00 PM - 7:30 PM onwards | Canapés, Cocktails & Networking