Fin x Anthropic: Building Trust in AI Agents

​AI adoption among enterprises is accelerating. But there's a wide gap between a pilot and scaled deployment—and trust is critical to closing that gap. 

​Join leaders from Fin and Anthropic for a candid conversation on what it actually takes to get enterprises comfortable deploying AI: both to their customers and inside their own organisations.

​Our speakers offer perspectives on the same problem—one technical, one commercial—and the lessons learned building, selling, and scaling AI in the real world.

​What you’ll learn:

• ​What sets the foundation for trustworthy AI—from Anthropic's “Constitutional AI" and their choice to keep Claude ad-free, down to Fin's guardrails, QA loops, and performance proof.

• ​What enterprise buyer psychology actually looks like when selling AI, and why safety messaging accelerates adoption rather than slowing it.

• ​How trust dynamics differ for internal AI (Claude Code, employee-facing tools) versus customer-facing deployments like Fin.

• ​How to balance velocity with trust—when models and features ship fast, how do you bring customers along—without losing their confidence?

• ​Why outcome-based pricing and demonstrable ROI change the trust equation entirely.

​Speakers:

• ​Jordan Neill, COO, Intercom, building Fin 

• ​Ryan O'Holleran, GTM Leadership EMEA, Anthropic

​MC:

• ​Jonathan Piloquet, Senior Manager (Customer Success), Intercom, building Fin

​Agenda:

• ​5:30 pm — Doors open, snacks and networking

• ​​​6:30 pm — Fireside chat with Jordan Neill and Ryan O'Holleran

• ​7:15 pm — Q&A

• ​​​7:30 pm — After social and networking

​Who should attend: AI leaders, CX leaders, and AI transformation executives navigating how to deploy, scale, and build organisational confidence in AI agents.