Fin x Jam x Vercel: The AI Loop Connecting Support and Engineering

​Support and engineering teams often live on opposite sides of the same customer problem, with critical context getting lost in the handoff.

​Join product and customer leaders from Fin, Jam, and Vercel for a fireside chat exploring how AI, collaboration tools, and new team structures are reshaping the way customer issues become engineering insight.

​We’ll unpack how teams are building connective tissue between customer conversations and engineering workflows and what it takes to translate insight into action without losing speed, empathy, or trust.

​You’ll walk away with:

• ​Real stories from teams bridging the divide between CX and engineering.

• ​A model for connecting customer conversations to engineering action.

• ​Practical examples of AI and automation reducing latency between problem and resolution.

• ​Lessons learned from failures, fixes, and the systems that made collaboration click.

​Speakers: 

• ​Dave Lynch, VP, Engineering, Intercom, building Fin

• ​Matt Rubright, CCO, Jam

• ​Lindsey Simon, VP, Engineering, Vercel

​Agenda: 

• ​6:00 pm – Doors open: snacks, drinks, networking 

• ​6:45 pm – Fireside panel

• ​7:15 pm – Audience Q&A 

• ​7:45 pm – Networking & happy hour