Build a Case Management Agent live with us
Join us for a hands-on 90-minute workshop where Jan from 9x will be joined by José Freitas, Lead Deployment Strategist at Noxus, to show you how to build a powerful case management AI agent that transforms your customer support operations. This interactive session will walk you through creating an intelligent system that handles first-line support, categorizes inquiries, and seamlessly escalates complex cases to your team.
No coding or technical expertise required! This beginner-friendly workshop uses Noxus's visual, no-code platform, making it accessible to anyone regardless of their technical background.
In this practical workshop, you'll see firsthand how to create an automated support agent that categorizes requests, searches knowledge bases, and generates professional responses—all while maintaining the human touch when needed.
Agenda:
Understanding the core components of an effective case management agent
Introduction to Noxus's visual, no-code AI agent building platform
Live build: Creating a complete case management system from scratch
Implementing human-in-the-loop workflows for complex escalations
Setting up governance and analytics for continuous improvement
Q&A session to address your specific support challenges
What You'll Create:
A fully functional case management agent built entirely in Noxus's visual interface
An automated system that categorizes and routes support inquiries intelligently
Knowledge base integration that retrieves accurate answers instantly
Human escalation workflows that handle sensitive or complex cases
A complete logging system for analytics and process improvement