

Making metrics matter in journey management with Ellen Joris (TheyDo)
Join us for another exciting conversation with the Journey Management community and the TheyDo team. Up next:
Coffee chat with Ellen Joris - Senior Customer Success Manager at TheyDo
Topic: Making metrics matter in journey management
Are your journey metrics driving change — or just filling up dashboards?
In this community session, Ellen Joris (Senior Customer Success Manager at TheyDo) will guide a conversation on how to make metrics meaningful and actionable in journey management.
🔸 Signal vs. Success Metrics: Know what to measure — and when
🔸 Align metrics across teams to avoid silos and vanity KPIs
🔸 Learn how different industries track and act on journey data
We’ll wrap with practical tips and guiding questions to help you audit and improve your current metrics setup.
Join us for an interactive discussion to share your approach, learn from peers, and walk away with fresh ideas to make your journey metrics matter.
Mark your calendars
🗓️ Thursday, July 17
🕔 5 PM (CEST) │ 10 AM (CT) │ 11 AM (ET) │ Time zone converter
Connect with fellow CX professionals, meet the team behind TheyDo, and have your questions answered.
We can’t wait to see you there!
P.S. Not a member of our Journey Management Community yet? Join us on Slack [here] and be part of the conversation.