​Feed Your Uniqueness, Fuel Your Team

​In Customer Success, your impact primarily comes from how you show up as a unique leader every day. This session is designed to help you harness your individuality, align with your account team and customers, and unlock greater trust, resilience, and performance.

​Why this matters now

​Today’s workplace is more complex than ever. CS leaders are juggling high expectations, shifting priorities, low capacity and constant change. In this environment, the risk is to lose touch with your values, your superpowers, and what makes you thrive. When you feed your uniqueness instead of silencing it, you create a ripple effect: stronger alignment, greater collaboration, and better results for you and your customers.

​Where CS leaders get it wrong

• ​Over-focusing on day to day processes, strategy and scale while neglecting the human factor

• ​Believing they must “fit a mold” instead of leaning into their strengths

• ​Ignoring personal rituals, values, and energy and burning out in the process

• ​Under-communicating needs and expectations with key stakeholders

​The result? 

​Teams that feel disconnected, leaders that feel stretched thin and frustrated, and customer relationships that suffer.

​What this session unlocks for you

​In this interactive session, you’ll discover how to:

• ​Define the routines and rituals that keep you energized and present

• ​Build transparent, values-driven relationships with stakeholders

• ​Align your personal values with your company’s for more meaning at work

• ​Celebrate yourself and amplify your superpowers

• ​Bring your whole self to the table and inspire your team to do the same

​About the speaker

​Emilie Rose has spent over 20 years in the tech industry, holding various CS roles and leadership positions before founding her own coaching practice. She now partners with organizations across Europe to strengthen leadership presence, foster human-centered workplaces, and help teams thrive. Her passion: supporting individuals to grow, reconnect with their values, and cultivate humanity at work.

​You’ll walk away with:

• ​A clear picture of your “non-negotiables” what keeps you balanced and thriving

• ​Tools to communicate more effectively with key stakeholders

• ​Practical steps to align your values with your team and company culture

• ​A boost of confidence and clarity about your unique strengths and superpowers

• ​Fresh energy to lead authentically and help your team win together 

​A tool to assess your leadership efficiency and the opportunity to win a 90 min debrief of your leadership profile