Diagnose Customer Issues 10x Faster with an RCA AI Agent

​Customer issues repeat. Context sits in silos. And every time a ticket comes in, someone spends hours digging up past threads, checking logs, and guessing which path to start with.

This session shows how we built an AI powered RCA assistant that brings all those scattered learnings together.

Nivedita will walk you through how the RCA Agent understands past issues, interprets patterns, and gives you clear starting points for diagnosis — before you escalate anything to Dev team.
A workflow that reduces time to diagnosis, eliminates repeated effort, and gives everyone access to the same internal knowledge base.

What You’ll See

• ​How the RCA GPT turns past issues into a shared internal knowledge base

• ​How it analyses a new issue and surfaces all possible diagnoses instantly

• ​How this workflow avoids repeated RCA work across teams
  
  Who Should Join:
  Anyone involved in customer success, support, onboarding, troubleshooting, or initial diagnosis.