SuccessHour - Frontier CS: What It Takes & How to Build It
The pioneers of Frontier CS are building CS at AI Native companies.
You might ask some of the same questions at the beginning, but the old playbooks don't work, and execution looks completely different.
build their own systems and tools, and the playbooks are written for AI agents. The CSM role moves toward a forward-deployed go-to-market consultant who sets up each customer and keeps everything tuned.
If your SaaS company is heading this way, you’ll know what to push for. If you're at an AI Native startup, share some stories and compare what you're building.
Join Melissa McMillan, VP CS at Caseflood AI and Jan Young (StepUpXchange) for an open discussion and a live walkthrough in Claude of an anonymized system Melissa built from scratch. Bring your questions.
Come see what the pioneers are building, and leave knowing where to start or pick up some tricks if you're building too.
Guest Speaker:
Melissa McMillan is a VP of Customer Success who has spent 12 years building post-sales organizations at B2B SaaS companies, from pre-seed to Series C. As the founding Customer Success hire at Virio, an AI-native startup with no post-sales software, she built a custom platform by connecting HubSpot, Slack, Gmail, and product data to Claude. She writes weekly about CS leadership and the new world of AI-powered services.
Host & Speaker:
Jan Young transforms CS leaders into business leaders in the age of AI. Founder of JanYoungCX and StepUpXchange, she also leads CxXchange, a global peer community. An award-winning leader and former VP for two exited startups, Jan has coached CS leaders and founders since 2016 to grow customer revenue and align go-to-market execution. With experience across Product, Marketing, Sales, and CS, her cross-disciplinary approach drives profitable, customer-led growth.
Social Media & Video Notice:
By registering for this event, you may be photographed or captured on video and this may be used by CxXchange for promotional or educational purposes on our website, social media posts, or YouTube channel.
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