CxXchange SuccessHour: How to Build Your Sales-to-CS Handoff GPT
Step-by-step: Build a GPT that fixes your sales-to-CS handoff. No coding required.
Ellie Hutton (CX exec, GTM ringleader) will screen-share her actual GPT setup and walk you through how to build, write rules, and test your own. You'll leave with a repeatable framework for improving any workflow with AI.
Join Ellie Hutton and Jan Young (StepUpXchange) to see:
How to structure GPT instructions for consistent handover quality
Writing rules that capture tribal knowledge your team actually uses
Testing and iterating so your GPT gets smarter over time
We'll have breakout discussions so you can brainstorm how to apply this to your own role and team.
Leverage AI to handle the repetitive stuff so you can add human value where it matters most.
Guest Speaker:
Ellie Hutton is a CX exec and leadership coach known as a GTM ringleader and people's champion who believes the next sale must be earned. With 20+ years in customer success, product marketing, and marketing research professional services, she has led CX at high-growth startups like Dooly and Klir. Ellie spent almost 13 years at Vision Critical (now Alida), bringing deep expertise in scaling customer-facing functions.
Host & Speaker:
Jan Young transforms CS leaders into business leaders in the age of AI. Founder of JanYoungCX and StepUpXchange, she also leads CxXchange, a global peer community. An award-winning leader and former VP for two exited startups, Jan has coached CS leaders and founders since 2016 to grow customer revenue and align go-to-market execution. With experience across Product, Marketing, Sales, and CS, her cross-disciplinary approach drives profitable, customer-led growth.
Social Media & Video Notice:
By registering for this event, you may be photographed or captured on video and this may be used by CxXchange for promotional or educational purposes on our website, social media posts, or YouTube channel.