Hemingway Sessions: How Clinical Expertise Makes Mental Health AI Better - Lessons from Ebb, with Jenna Glover, Headspace CCO
Join the Session > https://us06web.zoom.us/j/82093396697
The biggest questions in mental health AI are not only technical. They are clinical, behavioural, and product questions: where should the system help, where should it stop, and what kind of experience actually supports people well?
Jenna Glover has been working inside those questions at scale. As Chief Clinical Officer at Headspace, she has helped shape the clinical logic behind Ebb - Headspace's AI companion - the broader, evidence-based care model around it and the internal processes to support safety.
In this session, Jenna will share what changes when clinical expertise is not bolted on at the end, but built into the product from the beginning. This is for founders, clinicians, product leaders, and operators who want to build mental health AI that is more useful, more bounded, and more worthy of trust.
What we'll cover:
Why defining what a tool is not is a product decision, not a limitation
How better boundaries create stronger user experiences
Why containment can be part of the value, not a constraint on it
How to think about autonomy without defaulting to engagement-maximisation
Why mental health AI should support re-entry into real life, not compete with it
About Jenna Glover:
Dr. Jenna Glover is Chief Clinical Officer at Headspace, where she leads Care Services across coaching, therapy, and psychiatry. She has been a driving force behind Headspace's stratified care model and the development of Ebb, a clinically grounded conversational AI chatbot that has received 9+ million messages. Before Headspace, she served at Children's Hospital Colorado and the University of Colorado School of Medicine. She holds a PhD in Clinical, Counseling, and School Psychology from Utah State University.
Format:
Presentation: 20 mins
Q&A: 10 mins
Breakout Rooms (optional): 15 mins
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