Enterprise Service Management : The Next Gen ITSM
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About Event
IT Service Management (ITSM) has provided structure to IT departments for decades, standardizing processes like incident, change, and asset management. But today, businesses expect more than IT efficiency. They expect seamless service experiences across all functions.
Enterprise Service Management (ESM) is the next step. It extends the proven practices of ITSM beyond IT, into HR, Finance, Facilities, Legal, and other departments. This shift doesn’t replace ITSM; it evolves it into a broader, enterprise-wide model of service delivery.