📚✨ The Customer Success Talent Playbook: Community Book Launch Celebration ✨🥂

​📚✨ The Customer Success Talent Playbook: Community Book Launch Celebration ✨🥂

​You are invited to celebrate the official launch of The Customer Success Talent Playbook: How to Hire, Grow, and Thrive in Customer Success written by six award-winning leaders who have shaped the future of Customer Success.

​This in-person evening brings together friends, family, colleagues, and community members to honor the launch of this exciting new book. Expect great conversation, inspiration, appetizers, and a joyful celebration.

​A heartfelt thank you to our sponsors 1871 and Lumopath for making this event possible.

​Agenda

​4:00 PM – Arrival and Mingling

• ​Registration

• ​Swag tables

• ​Appetizers

​5:00 PM – Welcome and Author Panel

• ​Opening remarks by the author team

• ​Author panel, moderated by Mikey Renan, Co-founder of Lumopath

• ​Audience Q&A

• ​Community toast

​6:00 PM – Book Signing and Celebration

• ​Book signing with the authors

• ​Continue the celebration with the community

​Books

• ​Copies of The Customer Success Talent Playbook will be available for purchase at the event

• ​Authors will be signing books, so be sure to get your copy and take home something special

​Meet the Authors

• ​Swati Garg is the Founder and CEO of Melo Associates, a leading talent firm specializing in recruitment for Customer Success and Revenue roles. With years of experience in the Customer Success Recruitment space, she is widely recognized as a thought leader, speaker, and Co-founder of CuSP: A Chicago Customer Success Community. Swati has been featured in numerous publications, including USA Today and Yahoo Finance.

• ​Parul L. Bhandari is a Customer Success Consultant, Inc.com contributor, early-stage advisor, speaker, and professional community founder. Parul’s career spans over two decades of work in Consulting, HR, and Revenue Growth, the latter being where she grew her Customer Success (CS) leadership experience. Parul works on customer and team strategy aimed at driving customer value, retention, and business growth. She is a passionate advocate of better experiences for employees and customers, through the design of better companies.

• ​Elizabeth Blass is a two-time Chief Customer Officer with over 15 years of global experience leading customer-facing teams in the technology sector. She is known for her unmatched energy, positive leadership, and ability to transform Customer Success, Support, and Services organizations into strategic growth engines. A passionate advocate for diversity in tech, she mentors rising leaders and champions equitable career progression.

• ​Ejieme Eromosele is a Customer Success and CX Executive with two decades of experience leading customer growth and retention strategies for startups and global brands. She’s the Founder of Success in Black, a platform advancing DEIB in Customer Success. Ejieme is also an angel investor, advisor, and speaker known for her work in customer-led growth and building high-impact CS teams.

• ​Julie Fox is a Global Customer Success leader with a track record of building high-impact teams, digital programs, and customer-centric growth strategies. She has led global CS organizations at high-growth SaaS companies and is known for her people-first leadership style and passion for creating meaningful customer and team experiences. An award-winning CS leader, Julie has made a lasting impact on the Customer Success community through her speaking, mentorship, and thought leadership.

• ​Kristen Hayer is the Founder and CEO of The Success League, a training and consulting firm focused on driving revenue through Customer Success excellence. She has a 25-year background in sales and deep expertise in Customer Success, training, and operations. Kristen is a long-time podcaster in the field and has written over 100 articles on Customer Success.

​About Our Sponsors

• ​1871
  Accelerate and collaborate at our global innovation hub. 1871 is a private collective of trailblazing founders, visionary leaders, resilient innovators, and steadfast supporters in tech. Immerse in programs, resources, and community uniquely designed for growing a vibrant tech ecosystem.

• ​Lumopath

  • ​Post-sales ops is a mess to manage. With work scattered across dozens of tools, even answering "how much time do we really spend with customers?" is tough. Lumopath's AI agent analyzes data across dozens of tools so you can lead with confidence?

  • ​Imagine effortlessly knowing:     

    • ​Which clients are we over/under-investing in? (demo link)

    • ​Which specific activities drive NRR vs which should be automated (demo link)      

    • ​Which teams need more headcount? Which teams can take on more? (case study )

  • ​Because everything Lumopath does is AI-powered, it's incredibly quick, requires no new workflows from your team, and can immediately analyze 12 months of historical data on Day 1.

​Why Attend

• ​Celebrate the launch of The Customer Success Talent Playbook

• ​Hear behind-the-scenes stories from the authors

• ​Connect with peers, colleagues, friends, and the CS community

• ​Take home a signed copy of the book

• ​Enjoy swag, community, and good vibes

​Come for the conversation and stay for the celebration. This is a milestone you will not want to miss!