2025 Customer Service Transformation Report - Paris
Join us in Paris
Join us for a live in-person event in Paris to uncover the findings of our latest report: The 2025 Customer Service Transformation Report.
Customer service trends as we know them are dead, that's why we decided to disrupt our own Customer Service Trends Report, instead, we’ll be documenting this paradigm shift in an annual Customer Service Transformation Report.
The report is now available here, but if you'd like actionable insights for leveraging AI to elevate your customer support, this event is made for you. Don’t miss the opportunity to learn from industry leaders shaping the future of customer service.
Here's what to expect:
Ruth O'Brien, Senior Director, Automated and Proactive Support at Intercom will dive into the findings of the 2025 Customer Service Transformation Report.
Panel Conversation: How to transform insights into lasting impact. For this panel, Ruth will be joined Margaux Tourret, Head of Customer Care & Onboarding at Skello and Jordan McGovern, Customer Success Team Lead at ScoreBuddy. Together, they will share how their companies have made the most of the opportunities AI and LLM created for their support teams.
Andrew Fitzsimons, our Sales Engineer, will run you through a quick demo of Fin, Intercom's AI Support Agent. You'll see how easy it is to set up, and how it can free up you agents for more complex queries.
If that sounds relevant to you, register now to join us on March 27th at l'Hôtel National Des Arts et Métiers in Paris 3e.