Designing Money Moments
What does it really take to design for the world’s biggest banks and fintech platforms? Kunjal breaks down the UX strategy behind the apps that manage our money. From surprising research revelations to the rise of conversational interfaces, learn how to design for the most difficult user states: anxiety and impatience. Get a front-row seat to the design decisions that turn complex financial jargon into intuitive, human experiences.
Key Takeaways for the Audience:
The Research Gap: Why what users say about money is often different from how they behave.
Conversational UX: How to use chat and natural language to humanize cold financial data.
Empathy at Scale: Practical methods for designing for users in high-stress emotional states.
Strategy to Ship: How to maintain design integrity from the first wireframe to the final product.
About the Speaker (Workshop Co-ordinator)
Kunjal has 19 years of experience in strategy and business consulting across retail, banking and financial services and pharma clients in North America, Europe and India.
She is passionate about emerging digital disruptions across industries. Over the last few years Kunjal has used the design thinking approach in several large transformation projects. Kunjal believes that a successful business is one that is consumer centric. She loves to solve some of her client’s most wicked problems, keeping the end consumer as the focal point.
Linkedin Profile: https://www.linkedin.com/in/kunjal-thakkar-487b0235