Call Spoofing Trends Financial Institutions Can’t Afford to Ignore

​Consumers are still answering calls - they're just picking up the wrong ones.

​In 2023 alone, fraudsters stole over $10 billion from consumers, and the phone channel saw the highest per-person losses. Imposter scams - many posing as banks - spiked 71% in just two years. The worst part? The phone is still where many customers want to engage.

​If your institution can’t prove it’s legit on the first ring, you’re putting your reputation, and your customers, at risk.

​This webinar brings together experts from TransUnion and Juniper Research to explore how spoofing fraud is evolving and how leading financial institutions can win back trust. You’ll get a no-nonsense look at what’s happening, what’s working and what to do next.

​Here's what you'll learn:

• ​What rising spoofing trends mean for your customers—and your brand reputation

• ​Why the voice channel can’t be fixed without rebuilding consumer trust

• ​Where spoofed calls are spiking (and why it’s worse in some regions)

• ​How TransUnion Trusted Call Solutions verify calls and protect both sides of the conversation

​Fraudsters are impersonating you. Learn how to stop them (and earn back customer trust) before the next scam call lands.