Dify 101: Build Your First AI Workflow
Learn how to build your own AI-powered customer support workflow—step by step.
In this interactive session, we’ll walk through how to create an email automation system in Dify that can read, classify, and draft replies to customer emails, all without writing a single line of code.
What You'll Learn
Use a Question Classifier (GPT model) to detect whether an email is about late shipping, refund requests, product questions, or general inquiries.
Retrieve the right information dynamically from your knowledge base.
Chain everything together in a smart workflow that uses and LLM to draft personalized replies automatically.
Test, debug, and extend your workflow to handle more customer intents.
By the end, you’ll have a fully functional AI email assistant and a solid foundation for building your own custom automations in Dify.
After completing the hands-on tutorial, we’ll explore a more advanced, real-world workflow that leverages Dify’s newest features, demonstrating how these automations can seamlessly integrate into your company’s existing processes to make them more efficient and scalable.
Note: This webinar will be conducted in English.
Who is this for?
Beginners new to AI platforms and automation.
Developers looking for a low-code tool to quickly build and scale AI workflows.
Community operators or support teams who want to learn how to automate common tasks like email support.
Agenda
Greetings & Introduction: Meet the speakers. Know a bit about Dify and we will build today?
Core Concepts: Understanding the building blocks: Workflows, LLMs, and Knowledge Bases.
Hands-on Tutorial: Building the Email automation system
Q&A & What's Next: Open floor for questions and see new features