The Impact Show: Live Pod - The NRR Battle of 2026

​The NRR Battle of 2026 - Live Pod

​NRR is under pressure.
AI is everywhere.
SaaS is getting hammered in the headlines.

​But is everything really changing - or is the industry just spiraling a bit?

​We’ve been receiving tons of questions from the CS community. CS leaders and CSMs are wondering how to act, what to believe, and how much of what they’re hearing is real versus hype.

​So we’re going live.

​Join Lincoln Murphy and Johan Nilsson for a candid, slightly contrarian conversation about The NRR Battle of 2026 - and what actually matters as SaaS enters the AI era.

​We’ll dig into:

• ​Is customer behavior truly changing - or are expectations just louder?

• ​What’s real vs. hype when it comes to AI and Customer Success

• ​Why NRR feels harder - and what’s actually driving it

• ​What Heads of CS and CSMs should stop doing, start doing, and double down on

• ​How to lead with clarity when the noise is overwhelming

​This isn’t a panic session - and it’s not hype-fueled optimism either.
It’s our honest take on what’s changing, what isn’t, and what to do next.

​Join the discussion live.