Webinar - Building AI-First, Claude-First Customer Success Organisations

​Can you run the entire Customer Success with Claude? Maybe an easier question to answer than answering - How do you make your organization AI-First?

​In this webinar, Gilad Shriki, Chief Customer Officer at Descope, will walk us through his approach to building an AI-First organization, especially how to manage the change.

We will also introduce CS 2.0 Framework - How an entire customer success organization can be 10X more proficient with a customer intelligence graph + enterprise MCP server + Claude/ChatGPT + AI Agents.

​Speakers - Gilad Shriki (CCO - Descope) and Alok Shukla (Founder, FunnelStory)